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Frequently Asked Questions
& Policies


Are you wheelchair accessible?

Yes, absolutely. Our customers are encouraged to advise a staff member of any special needs that we can assist with and we will accommodate accordingly.

Do you offer services for men?

Yes of course! We provide services for everyone!

Are Consultations free?

Yes, absolutely! All of our consultations are free.

Can I do a patch test?

Yes, we are able to test a small area with the laser during a consultation.

Do we price match?

No, periodically throughout the year we have sales and promotions. Otherwise everything is regular price.


What is your reschedule/cancelation policy?

We require a minimum of 24 hours notice for appointment cancellations or reschedules. For missed appointments, or appointments cancelled or rescheduled without 24 hours notice a fee of $25 will be added to your account. If not paid, a treatment session will be forfeited.


How do I enter the building?

For evening and weekend appointments the building will be locked. To access the building please use South Entrance (parking lot side) and enter “#0104” into the keypad on the right hand side of the revolving doors.

For any further questions, please call and book a free consultation!




Is laser hair removal painful?

People have compared it to a rubber band snapping against the skin or a slight pinching feeling. Compared to waxing the treatment has very little discomfort. Everyone’s pain tolerance is different.

What machine do you use for laser hair removal?

We use the Candela Gentlemax Pro.

Is my skin tone suitable for hair removal?

Absolutely – most people are suitable for Laser Hair Removal Treatments. Laser light is attracted to dark hair follicles and therefore the darker the hair follicle, the more likely it is to permanently remove your unwanted hair. It even works safely and effectively for dark skinned individuals. The only exception is for those with blonde, red or white hair whereby Laser Hair Removal Treatments will not work at all.

How do I prepare for laser hair removal?

If you have been bleaching your hair, you will need to allow the normal colour to regrow before proceeding with laser. If you have been waxing your hair, you will need to wait at least 3-4 weeks before receiving a laser treatment. Otherwise there is no preparation required, other than shaving the area the night before, and avoid using deodorants and other skin products on the area on the day of your treatment.

Is laser hair removal permanent?

Laser hair removal is permanent hair reduction. The hair follicles that are treated, are destroyed. The remaining hair is thin and fine. Changes in health, medications or hormone levels can cause new growth in the future.


How many treatments do I need for laser hair removal?

We recommend a minimum of 6 sessions.

How often do I need to book my appointments?

You should be booking your appointments every 4-6 weeks.

How much does tattoo removal cost?

Our prices start at $75 per session and they will increase based on size and colour.

How long will it take to remove my tattoo?

It depends on how long you’ve had the tattoo, and how well your body removes the ink particles once they are broken up. But we typically recommend anywhere from 6-10 sessions.

Does tattoo removal hurt?

It’s a common belief that tattoo removal is excruciating, yet most patients say that the sensation of removal is comparable to having a tattoo applied. Common descriptions include the sensation of a rubber band snapping against the skin or bacon grease – basically it’s uncomfortable but bearable. The vast majority of tattoo removal providers offer some form of soothing to the skin during the treatment.



Which facial is best for me?

The best way to decide which facial is best suited to your needs, it to come in for a consultation. You will discuss your concerns with the esthetician and from there we can tailor a skin care plan to help you see the results you desire.

How long will it take?

All of our facials here at NU Med take between 30 minutes to 60 minutes to perform.

Can I wear makeup right away?

For most of our treatments yes, you can wear makeup right after. The only treatment that you cannot reapply makeup afterward is microneedling.

What products do you use?

We use Miracle 10 skin care. Miracle 10 is a cosmeceutical skincare line. Miracle 10 formulations were developed to stimulate and “exercise” the skin with a combination of the highest quality active ingredients available. Our formulations are proprietary, fragrance-free, paraben-free, not tested on animals, and made in Canada. Proven to reduce and slow the signs of aging, minimize pore size, heal the look of acne, and greatly improve skin elasticity, texture, and tone, our laboratory tested ingredients produce transformative results. Our products are customized to three unique skin types.


Zero Tolerance Policy

  • We have zero tolerance for racism, sexism, ableism, homophobia, transphobia, xenophobia or any other form of discrimination. Let’s be kind and compassionate, there is NO excuse for abuse. Violent, threatening, aggressive, sexist, racist, homophobic, transphobic, and any other discriminatory behavior is not tolerated. If you do not behave in a considerate manner, you will be asked to leave. If you continue to behave in any manner that is not considerate, you will not be welcomed back.

Arrival Time

  • Please arrive 5 minutes early for your treatment. Paperwork needs to be filled out prior to your service, and to ensure these forms do not interrupt treatment time we ask that you come ahead of your scheduled appointment. Arriving late will simply limit the time of your treatment. Your treatment will end on time so that the next guest will not be delayed, and the full value of your treatment will be applied.

Cancellation Policy

  • We request a minimum of a full 24 hours notice for appointment cancellations or reschedules. For missed appointments or appointments cancelled/rescheduled without sufficient notice a $25 fee will be charged for service appointments, or the series treatment will be forfeited.


Refund Policy

  • All services or packages purchased are eligible for a refund within 30 days of initial purchase date, if the service has not yet commenced.

  • Packages purchased through Specials/Promotions are not eligible for a refund.

No Show Policy

  • 3 no-shows or more in a row, you must pay off your balance before we can schedule another treatment. 

Transferring Policy

  • Unused packages/services can be transferred to another person with the transfer fee payment of $50. The services transferred are not exchangeable for alternative areas/services.


Age Restrictions

  • All are welcome to visit us here at NU Med. For our clients under the age of 18, we do require signed consent by a parent or guardian.


Electronic Devices

  • We want to be considerate to those who may wish to have a more peaceful experience with us, so we ask that you please turn your personal devices to silent mode upon arrival.



  • Please do not leave valuable items unattended. NU Med Clinic & MediSpa will not be responsible for lost, stolen or damaged items.



  • Taxes and gratuities are not included. Prices are subject to change without notice.

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