​Frequently Asked Questions
& Policies
GENERAL
​
Are you wheelchair accessible?
Yes! Our customers are encouraged to advise a staff member of any special needs that we can assist with and we will accommodate accordingly.​
​
Are Consultations free?
Yes, absolutely! All of our consultations are free.
​
Can I do a patch test?
Yes, we are able to test a small area with the laser during a consultation. Please let us know at the beginning of your consultation if you'd like one included in your appointment.
​
Do we price match?
No, periodically throughout the year we have sales and promotions. Otherwise everything is regular price.
What is your reschedule/cancelation policy?
We require a minimum notice of 24 hours for cancellations and reschedules. For appointments cancelled or rescheduled without 24 hours notice, a fee of $25 will be applied to your next appointment.
How do I enter the building?
For evening appointments (after 6pm) and weekend appointments the building will be locked. To access the building please use South Entrance (parking lot side) and enter “#0104” into the keypad on the right hand side of the revolving doors.
For any further questions, please call and book a free consultation!
​
LASER TREATMENTS
Is laser hair removal painful?
People have compared it to a rubber band snapping against the skin or a slight pinching feeling. Compared to waxing the treatment has very little discomfort. Everyone’s pain tolerance is different.
​
What machine do you use for laser hair removal?
We use the Candela Gentlemax Pro.
​
Is my skin tone suitable for hair removal?
Yes, ALL skin tones are suitable for Laser Hair Removal Treatments. Laser light is attracted to dark hair follicles and therefore the darker the hair follicle, the more likely it is to remove your unwanted hair. It even works safely and effectively for dark skinned individuals. The only exception is for those with blonde, red or white/grey hair whereby laser hair removal treatments will not work at all.
​
How do I prepare for laser hair removal?
If you have been bleaching your hair, you will need to allow the normal colour to regrow before proceeding with laser. If you have been waxing your hair, you will need to wait at least 3-4 weeks before receiving a laser treatment. Otherwise it's very little preparation required, you need to shave the treatment area the day before, avoid usingg deodorant, makeup and heavy lotions on the day of your appointment.
​
Is laser hair removal permanent?
Laser hair removal is permanent hair reduction. The hair follicles that are treated, are destroyed. The remaining hair is thin and fine. Changes in health, medications or hormone levels can cause new growth in the future.
How many treatments do I need for laser hair removal?
We recommend a minimum of 6 sessions. You'll see better long term results if you do more sessions.
​
How often do I need to book my appointments?
You should be booking your appointments every 4-6 weeks, in the early stages of your treatments.
​
How much does tattoo removal cost?
Our prices start at $100 per session and they will increase based on size and colour.
​
What machine do you use for Tattoo Removal?
We use the Cutera Enlighten 3.
​
How long will it take to remove my tattoo?
It depends on how long you’ve had the tattoo, and how well your body removes the ink particles once they are broken up. But we typically estimate anywhere from 6-10 sessions.
​​
​
​
FACIAL TREATMENTS
Which facial is best for me?
The best way to decide which facial is best suited to your needs, it to come in for a consultation. You will discuss your concerns with the esthetician and from there we can tailor a skin care plan to help you see the results you desire.
​
How long will it take?
All of our facials here at NU Med take between 45 to 60 minutes to perform.
​
Can I wear makeup right away?
For most of our treatments yes, you can wear makeup right after. The only treatment that you cannot reapply makeup afterward is microneedling.
​
What products do you use?
We use Miracle 10 skin care. Miracle 10 is a cosmeceutical skincare line. Miracle 10 formulations were developed to stimulate and “exercise” the skin with a combination of the highest quality active ingredients available. Our formulations are proprietary, fragrance-free, paraben-free, not tested on animals, and made in Canada. Proven to reduce and slow the signs of aging, minimize pore size, heal the look of acne, and greatly improve skin elasticity, texture, and tone, our laboratory tested ingredients produce transformative results.
Policies
Zero Tolerance Policy
NU Med Clinic & MediSpa maintains zero tolerance for racism, sexism, ableism, homophobia, transphobia, xenophobia, harassment, or discrimination of any kind.
Abusive, violent, threatening, aggressive, discriminatory, harassing, belittling, dismissive, argumentative, or disrespectful behavior toward staff or other clients will not be tolerated.
-
Clients who do not behave in a respectful, considerate and polite manner may be asked to leave immediately.
-
Continued violations may result in permanent dismissal from the clinic.
We are committed to providing a safe, inclusive, and compassionate environment for everyone.
Arrival Time
Please arrive at least 5 minutes early for your scheduled appointment to allow time for check-in and required paperwork.
-
Late arrivals will result in a shortened treatment or rescheduling.
-
Treatments will end at the scheduled time to avoid delaying the next client.
-
If we are unable to accommodate your service due to late arrival, the appointment will be rescheduled, and applicable fees may apply.
Cancellation Policy
We require a minimum of 24 hours’ notice for all cancellations or reschedules.
-
Appointments cancelled or rescheduled with less than 24 hours’ notice will incur a $25 fee, applied to your account.
-
This policy applies to same-day bookings.
Rescheduling Policy
We understand that schedules can change.
-
Same-day rescheduling requests are subject to availability.
-
A $25 rescheduling fee applies to changes made within 24 hours of the original appointment time.
-
This policy applies to same-day bookings.
Late Policy
-
Clients arriving 5–10 minutes late or more may be required to reschedule.
-
Late arrivals will not be accommodated if they impact scheduled services.
No-Show Policy
A “no-show” is defined as missing an appointment without prior notice.
-
Each no-show will result in a $50 fee, applied to your account.
-
3 consecutive no-shows: Outstanding balance must be paid in full before booking future appointments.
-
5 or more no-shows: No-show fees will be doubled.
-
10 or more no-shows: Client may be permanently dismissed from the clinic.
​
Booking Policy
By booking an appointment, you agree to full financial responsibility for all associated fees, including but not limited to:
-
Cancellation fees
-
Rescheduling fees
-
No-show fees
The individual who makes the booking is responsible for all charges, regardless of who attends the appointment.
Fee Payments
-
All outstanding balances must be paid in full prior to the start of any service.
-
Clients with unpaid balances will be required to settle accounts at check-in before their scheduled service.
-
Services will not be started or continued until payment has been successfully processed.
-
If payment cannot be completed, the appointment may be cancelled or rescheduled, and applicable fees may apply.
-
Outstanding balances may include missed appointment fees, late cancellation fees, product purchases, or unpaid services.
Refund Policy
-
Services or packages are eligible for a refund within 30 days of purchase, provided the service has not yet commenced.
-
Packages purchased through specials or promotions are non-refundable.
Transfer Policy
-
Unused packages or services may be transferred to another individual for a $100 transfer fee.
-
Transferred services are not exchangeable for alternative treatments or areas.
-
Packages that have already been used are not eligible for transfer.
-
Packages or services purchased through specials or promotions are not transferable.
Appointment Reminders
Appointment reminders are sent via email through the Fresha booking system:
-
1 week before
-
48 hours before
-
24 hours before
Please note:
-
Reminders are provided as a courtesy only.
-
Clients are responsible for remembering, attending, or cancelling appointments.
-
Clients may opt out of reminders through their Fresha profile.
-
NU Med Clinic & MediSpa is not responsible for technical issues or failed delivery of reminders.
For appointment confirmation, please contact the clinic directly.
Age Restrictions
Clients of all ages are welcome.
-
Clients under the age of 18 must have written consent from a parent or legal guardian prior to receiving services.
Additional Guests
-
We ask that clients not bring children or additional guests to their appointment.
-
If you do bring a guest, please ensure they are keeping a low volume and not disturbing staff or other clients.
-
Only the client receiving treatment is permitted in the treatment room.
-
Exceptions may be made for language barriers, minors, or developmental needs. Please notify us in advance so accommodations can be made where possible.
Electronic & Personal Devices
To maintain a relaxing environment for all clients, please set all electronic devices to silent or vibrate mode upon arrival.
Waiting Room Etiquette
-
Please keep conversations at a low and respectful volume.
-
Guests accompanying clients are expected to maintain reasonable noise levels.
Valuables & Personal Belongings
Clients are responsible for their personal belongings.
NU Med Clinic & MediSpa is not liable for lost, stolen, or damaged items.
Pricing
-
Prices are subject to change without notice.
-
Taxes and gratuities are not included unless otherwise stated.
Promotions & Specials
All promotional or special purchases:
-
Are final sale
-
Are non-refundable
-
Are non-transferable
-
Have no cash or monetary value outside of the purchased package