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Frequently Asked Questions
& Policies

GENERAL

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Are you wheelchair accessible?

Yes! Our customers are encouraged to advise a staff member of any special needs that we can assist with and we will accommodate accordingly.​

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Are Consultations free?

Yes, absolutely! All of our consultations are free.

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Can I do a patch test?

Yes, we are able to test a small area with the laser during a consultation. Please let us know at the beginning of your consultation if you'd like one included in your appointment.

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Do we price match?

No, periodically throughout the year we have sales and promotions. Otherwise everything is regular price.

 

What is your reschedule/cancelation policy?

We require a minimum notice of 24 hours for cancellations and reschedules. For appointments cancelled or rescheduled without 24 hours notice, a fee of $25 will be applied to your next appointment.

 

How do I enter the building?

For evening appointments (after 6pm) and weekend appointments the building will be locked. To access the building please use South Entrance (parking lot side) and enter “#0104” into the keypad on the right hand side of the revolving doors.

 

For any further questions, please call and book a free consultation!

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LASER TREATMENTS

 

Is laser hair removal painful?

People have compared it to a rubber band snapping against the skin or a slight pinching feeling. Compared to waxing the treatment has very little discomfort. Everyone’s pain tolerance is different.

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What machine do you use for laser hair removal?

We use the Candela Gentlemax Pro.

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Is my skin tone suitable for hair removal?

Yes, ALL skin tones are suitable for Laser Hair Removal Treatments. Laser light is attracted to dark hair follicles and therefore the darker the hair follicle, the more likely it is to remove your unwanted hair. It even works safely and effectively for dark skinned individuals. The only exception is for those with blonde, red or white/grey hair whereby laser hair removal treatments will not work at all.

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How do I prepare for laser hair removal?

If you have been bleaching your hair, you will need to allow the normal colour to regrow before proceeding with laser. If you have been waxing your hair, you will need to wait at least 3-4 weeks before receiving a laser treatment. Otherwise it's very little preparation required, you need to shave the treatment area the day before, avoid usingg deodorant, makeup and heavy lotions on the day of your appointment.

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Is laser hair removal permanent?

Laser hair removal is permanent hair reduction. The hair follicles that are treated, are destroyed. The remaining hair is thin and fine. Changes in health, medications or hormone levels can cause new growth in the future.

 

How many treatments do I need for laser hair removal?

We recommend a minimum of 6 sessions. You'll see better long term results if you do more sessions.

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How often do I need to book my appointments?

You should be booking your appointments every 4-6 weeks, in the early stages of your treatments.

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How much does tattoo removal cost?

Our prices start at $100 per session and they will increase based on size and colour.

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What machine do you use for Tattoo Removal?

We use the Cutera Enlighten 2.

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How long will it take to remove my tattoo?

It depends on how long you’ve had the tattoo, and how well your body removes the ink particles once they are broken up. But we typically estimate anywhere from 7-10 sessions.

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FACIAL TREATMENTS 

 

Which facial is best for me?

The best way to decide which facial is best suited to your needs, it to come in for a consultation. You will discuss your concerns with the esthetician and from there we can tailor a skin care plan to help you see the results you desire.

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How long will it take?

All of our facials here at NU Med take between 45 to 60 minutes to perform.

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Can I wear makeup right away?

For most of our treatments yes, you can wear makeup right after. The only treatment that you cannot reapply makeup afterward is microneedling.

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What products do you use?

We use Miracle 10 skin care. Miracle 10 is a cosmeceutical skincare line. Miracle 10 formulations were developed to stimulate and “exercise” the skin with a combination of the highest quality active ingredients available. Our formulations are proprietary, fragrance-free, paraben-free, not tested on animals, and made in Canada. Proven to reduce and slow the signs of aging, minimize pore size, heal the look of acne, and greatly improve skin elasticity, texture, and tone, our laboratory tested ingredients produce transformative results.

Policies

Zero Tolerance Policy​

  • We have ZERO tolerance for racism, sexism, ableism, homophobia, transphobia, xenophobia or any other form of discrimination. Let’s be kind and compassionate, there is NO excuse for abuse. Violent, threatening, aggressive, disrespectful, dismissive, argumentative and any other discriminatory behavior is not tolerated. If you do not behave in a considerate manner, you will be asked to leave. If you continue to behave in any manner that is not considerate, you will not be welcomed back.

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Arrival Time​

  • Please arrive 5 minutes early for your treatment. Paperwork needs to be filled out prior to your service, and to ensure these forms do not interrupt treatment time we ask that you come ahead of your scheduled appointment. Arriving late will simply limit the time of your treatment, or you will have to reschedule altogether. If we can accommodate your treatment, it will still end on time so that the next guest will not be delayed. 

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Cancellation Policy​

  • We require a minimum notice of 24 hours for cancellations or reschedules. Any appointments cancelled or rescheduled without 24 hours notice, a fee of $25 will be applied to your next appointment. This also applies to same-day bookings.

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Rescheduling Policy

  • We understand that plans can change. We will do our best to accommodate same-day rescheduling requests, but it is subject to availability and a fee of $25 will apply to requests made within 24 hours of original appointment time. This also applies to same-day bookings.

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Late Policy​​

  • If you are 5-10 minutes late or more, you will have to reschedule.

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No Show Policy

  • Without notice if you do not show up to your appointment, a fee of $50 will be applied to your next appointment.

  • 3 no-shows or more in a row, you must pay off your balance before we can schedule another treatment.

  • 5 no-shows or more, the fee will be doubled

  • 10 no-shows or more, you may be dismissed as a client

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Refund Policy​

  • All services or packages purchased are eligible for a refund within 30 days of initial purchase date, if the service has not yet commenced.

  • Packages purchased through any Specials/Promotions are NOT eligible for a refund.

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Transferring Policy​

  • Unused packages/services can be transferred to another person with the transfer fee payment of $100. The services transferred are not exchangeable for alternative areas/services.

  • If the package has already been used, it is not eligible for transfer.

  • Any packages, services/treatments purchased on a Special or Promotion are not eligible for transfer. 

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Email Reminders

  • Clients receive emailed appointment reminders that are set up through their Fresha client profile which is sent out one week before, 48 hours before as well 24 hours before appointments. While clients can deactivate these reminders through their profile, clients understand that they are responsible for remembering their appointments. Also rarely, the Fresha App may be subject to technical problems whereby emails are not sent out. These reminders are a courtesy only and clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not. If you require clarification about the date and/or time of your next appointment, please contact us. 

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Age Restrictions​

  • All are welcome to visit us here at NU Med. For our clients under the age of 18, we require signed consent by a parent or guardian.

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Additional Guests

  • You may come to your appointment with extra guests. However, only the person receiving treatment is permitted to be in the room during service. If there is a language barrier, age restriction or development need to have another person in the room, please let us know ahead of time and we will do our best to accommodate the request.

 

Electronic/Personal Devices​

  • We want to be considerate to those who may wish to have a more peaceful experience with us, so we ask that you please turn your personal devices to silent/vibrate mode upon arrival.

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Waiting Room Etiquette

  • Keep any conversations you may be having to a low while in the waiting room. 

  • For those coming with additional guests, please keep volume to a reasonable level as a consideration to other guests.

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Valuables/Lost or Damaged Items​

  • Please do not leave items unattended. NU Med Clinic & MediSpa will not be responsible for lost, stolen or damaged items.

 

Prices​

  • Taxes and gratuities are not included. Prices are subject to change without notice.

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Promotions/Specials

  • All purchases are final, non-transferable, non-refundable and has no monetary value outside of the purchased package.

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